Questions
Questions we often get.
Don't see your question? In half an hour we'll go through your own situation.
01Why not just put Claude or ChatGPT on my Shopify?
Because the AI then only sees your store's revenue and guesses which costs belong to an order. Ecommy adds purchasing, shipping, commission and returns, and uses your definitions. You connect your own AI to that: the same AI, with numbers that are right.
02How is this different from Shopify reports or an attribution tool?
Those look at revenue and ROAS, each from their own angle. Ecommy uses every cost of an order, across your store, marketplaces, ads and accounting. Your tools can stay: we deliver the number that's missing.
03How do I know the numbers are right?
Before you go live, we put them next to your accounts and explain the differences. After that the Data Team keeps them right: if something is missing or off, we flag it instead of guessing.
04What do we do ourselves, and do we need a data team?
No, you don't need a data team. The Ecommy Data Team connects, sets up the model and checks. You provide what only you know, such as cost prices and what counts as an order or a return, and approve each step.
05Do you also measure which ad led to which order?
Yes. We measure that ourselves on your store, through our own server, and send it back to Meta and Google. So you see per campaign what is left after returns.
06What happens to my customers' data?
You decide what your team and your AI see and do. Everyone, including each agency and AI agent, gets their own access, with only the data each person or agent needs.
07What does it cost?
You pay for what we keep track of: per source we connect, monitor and include in your steering model. Setup, checks and upkeep are included, and you get one amount for your whole store up front. The pricing page explains how it works.