Ecommy only reads data from sources you connect yourself as a merchant, such as your Facebook Page, your Instagram business account or your ad accounts. Below is how to stop that access and how to have us delete what we already hold. The full rules are in our privacy statement.
1.Disconnect the source in Ecommy
- Log in at portal.ecommy.nl.
- Go to Marketplace and open the connected source you want to stop — for example your Facebook Page, your Instagram business account or an ad account.
- Disconnect the source.
When you disconnect, we delete the access token and the choice of account it belonged to. From that moment on we no longer fetch anything from that source. Data that was already fetched is kept only while the connection is active; after you disconnect, it is deleted within 30 days.
2.Revoke access on the platform itself
You can do this instead of, or as well as, step 1. Data stops flowing at the next scheduled fetch.
- Facebook: Settings & privacy → Settings → Business integrations. Select Ecommy and remove it. If Ecommy isn't listed there, look under Apps and websites.
- Instagram: Settings → Apps and websites. Select Ecommy and remove its access.
- TikTok: in TikTok for Business, among the apps that have access to your ad account. Revoke Ecommy's access there.
Revoking access on the platform stops new data, but does not delete what we already hold. For that, also disconnect the source in Ecommy (step 1), or ask us to delete it (step 3).
3.Ask us to delete everything from a source
Email privacy@ecommy.nl, preferably from the email address of your Ecommy account. Name your shop and the source (for example Facebook Page or Instagram), or say that you want all of your shop's data deleted.
We delete the data from that source in every layer where we store it, and confirm by email — within 30 days of your request. One exception: billing records of your Ecommy account are kept for 7 years, as Dutch tax law requires.
Are you a customer of a shop that uses Ecommy?
Then the shop is responsible for your data, and Ecommy processes it on the shop's behalf. Send your request to the shop; we carry out the deletion for them. If that doesn't work out, email privacy@ecommy.nl.